Services

Healthcare/Medical Recovery Solutions

READY TO INCREASE YOUR REVENUE TO A NEW LEVEL?

Selecting the ideal partner to enhance your AR department or billing company is crucial for the efficient recovery of outstanding receivables. It's essential to choose a partner who is not only familiar with but also adept at navigating the intricacies of the healthcare industry.

Discover the reasons why numerous practices across the country place their trust in Cortiva Solutions as their ally in managing receivables.

No matter the size of your practice or the volume of patients you serve, managing outstanding accounts receivable is critical for maintaining a healthy revenue cycle and, by extension, the financial well-being of your enterprise.

Why Cortiva Solutions is the Answer for High Volume Inventory Partners

Selecting an appropriate partner for managing high-volume inventory is a critical decision. Our team of seasoned experts is equipped to manage extensive inventories, including 911 Emergency Medical Services (EMS) responders*,Medical Billing Service Providers**, multi-location providers, multi-location Ultrasound or Imaging Services, ER, Radiology, and Hospitalist Groups, from Hospitals that are Governed Privately or Hospitals that are Governed Publicly, along with many other provider or specialty groups not mentioned.

Our professionals are adept at high-volume inventory management, ensuring an enhanced return on investment. Upon comprehending the processes and needs of our new partners, our Executive strategic team swiftly devises a tailored plan and strategies, uniquely suited to each partner's distinct circumstances, within 24 hours. We assemble the optimal mix of skilled professionals to form the ultimate effective, efficient and highly motivated 'Dream Team' for our partner. This specialized 'Dream Team' is not just focused on boosting revenue and optimizing returns and time investment in forging a regret-free partnership but also aims to surpass all expectations. Our established strategies have successfully aided partners in reclaiming millions in overdue accounts. Entrust us with your collection requirements, allowing you to concentrate on delivering exceptional patient care.

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Cortiva Solutions ensures that each partner receives personalized support by providing them with a dedicated account team.

Your Dedicated Account Team is committed to providing service excellence, aligning with the standards of a trusted strategic ally. Every member of the Account Team dedicates themselves to a comprehensive, top-tier, and professional approach to collections.

Your specialized Account Team will be composed of a dedicated account manager, a lead supervisor for collections, a team of skilled collectors, and support staff for administrative duties. This team is committed to providing you with comprehensive and personalized service for all your account needs.

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At Cortiva Solutions, our dedication lies in fostering enduring patient connections while upholding the esteemed standing of our clients within their localities. Recognizing the significance of each client's viewpoint, we manage their accounts with utmost consideration. Renowned for our gentle approach in the collections field, we prioritize the resolution of overdue accounts without resorting to harsh methods. Our objective is to secure satisfactory outcomes devoid of grievances.

Acknowledging the distinctiveness of every patient, we endeavor to customize our approach to suit their specific circumstances. Our commitment extends to crafting a constructive patient interaction, ensuring all collections are conducted with empathy and professionalism.

At Cortiva Solutions, we are committed to assisting your patients with the settlement of their medical bills, making the process as seamless as possible. Our team of friendly and experienced professionals is available to help your patients set up and navigate their online accounts for bill payment.

Utilizing our swift, reliable, and protected online bill-payment system, your patients have the flexibility to choose from multiple payment methods such as credit cards, debit cards, and electronic checks. Additionally, they have the convenience of accessing their billing statements and reaching out to our customer support for any assistance needed. Our commitment lies in ensuring a straightforward and stressfree experience for your patients to fulfill their healthcare financial responsibilities.

Seize the opportunity to transform your accounts receivable with our expert team's assistance. By collaborating with us, you'll elevate your revenue streams and achieve unparalleled financial performance. This strategic partnership allows your dedicated staff to redirect their focus toward the most impactful activities, such as managing claims within a 90-day window. As a result, your healthcare practice will flourish, dedicating itself to delivering exceptional care to your patients while solidifying your esteemed reputation and presence in the community. Act now and make the decisive move towards optimizing your financial health and patient services.

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CUSTOM LETTER WRITING SERVICE

Enhance your business's financial health with our CUSTOM LETTER WRITING SERVICE. Delinquent accounts can significantly hinder your company's growth, disrupt cash flow, and complicate your financial planning. Our service offers a strategic solution to this challenge

We specialize in crafting professional, personalized, and courteous reminder letters to your customers with overdue accounts, encouraging them to settle their debts promptly. Our service is not only cost-effective but also instrumental in recovering lost revenue, ensuring your business operations run smoothly

Our Pre-collection letter-writing service, provided by Cortiva Solutions, is specifically designed for accounts that are slightly overdue or have small balances, aged between 0-60 days. These accounts often go unnoticed but can accumulate to affect your business's bottom line.

Our tailored letters, which can be sent on your company's letterhead or ours, are carefully crafted to address each customer's situation while maintaining the highest standards of professionalism. Moreover, we ensure full compliance with the Fair Debt Collection Practices Act (FDCPA), giving you peace of mind that your communications are lawful and ethical. Partner with us to maintain positive customer relations while securing your business's financial future.

Cortiva Solutions' Letter Writing Service offers a comprehensive suite of collection letters and emails, meticulously crafted and scheduled to maximize impact and results. This cost-effective solution encompasses all aspects of campaign execution, including data processing, high-quality printing, efficient mailing, and postage costs. Here's a snapshot of our process: Upon engagement, our team analyzes your specific needs to create a tailored communication strategy. We then develop a sequence of messages that escalate in urgency, aligned with your timelines and objectives. Our state-of-the-art printing services ensure each letter is professionally presented, while our mailing system guarantees timely delivery. With Cortiva Solutions, you can expect a seamless experience that not only saves you time and money but also enhances your customer relations and recovery rates.

Here's what you can expect when you embark on this personalized journey with us.

• First, simply submit your request for our letter writing service. Once we receive your submission, we'll ensure each customer is promptly informed with a series of notifications detailing the process ahead. Our dedicated team will then meticulously plan and schedule the crafting of your letters, adhering to a carefully designed timeline to guarantee timely delivery. Rest assured, every step is taken to provide a seamless and satisfying experience for you and your customers.
• Once entered into our system, letter-writing claims will be readily accessible in your client portal for easy viewing.
• Upon receipt of a payment, it is essential to promptly access your client portal and update the payment status to 'received'. This ensures accurate record-keeping and seamless financial management.
• Should a customer claim remain unresolved or uncollected after 90 days, it will be automatically escalated to the Third Party Collection Phase. This ensures a timely and efficient resolution process.

First Party Service

First-party collections represent a crucial phase in the management of accounts receivable, where businesses take direct action to recover debts owed to them. This process is integral to maintaining cash flow and financial stability. It involves a creditor, typically the original company that issued the credit or provided services, actively pursuing outstanding debts before they become delinquent.

The approach to first-party collections is often characterized by a more personal touch, with in-house teams or designated agencies working to preserve the relationship between the debtor and the creditor.

These teams employ various strategies, from sending payment reminders to negotiating payment plans, all aimed at recovering the owed amount while retaining customer goodwill.

For many organizations, especially those with limited resources, partnering with agencies that specialize in first-party collections can be advantageous. These agencies operate as an extension of the creditor's accounts receivable department, using the creditor's own collection tactics to achieve results. This collaboration can be particularly beneficial for small businesses, allowing them to leverage expert resources without the overhead costs of a full in-house team.

In essence, first-party debt collection is a proactive and customer-oriented approach to debt recovery. It underscores the importance of early intervention and the use of strategic communication to secure payment while upholding the creditor-debtor relationship. Services like those offered by Cortiva Solutions can amplify these efforts, providing scalable solutions that support businesses in their pursuit of financial efficacy and customer satisfaction. By entrusting the management of accounts receivable to such services, companies can focus on their core operations, confident that their collections are in capable hands.

Elevate your accounts receivable with Cortiva Solutions' First Party Collection Services! Our expert team acts as an extension of your business, ensuring a seamless integration with your brand voice and a customer-centric approach. With our state-of-the-art technology and multichannel, multilingual capabilities, we're not just a service provider; we're your partner in maximizing revenue recovery while maintaining positive customer relationships. Experience the difference with Cortiva Solutions and turn your receivables into revenue faster and more efficiently

THIRD PARTY COLLECTIONS

People do not choose to fall ill, but when they do, medical services are critical. Maintaining a steady cash flow is essential to the success of your practice-but so is maintaining good relationships with your patients. When dealing with debtors, Cortiva Solutions maintains a firm but compassionate approach. It is beneficial to work with a collection agency that maintains excellent patient relationships when collecting for medical offices. By combining flexible strategies with exceptional customer service, our system can recover debt efficiently.

The role of a third-party collection agency is multifaceted and crucial in the financial ecosystem. Agencies step in when creditors find themselves unable to allocate the necessary time or resources to chase down outstanding debts.

With their specialized expertise in debt recovery, third-party collection agencies employ a variety of tools and techniques to track and communicate with debtors. One such tool is skip tracing software, which is designed to find individuals who have relocated or otherwise become difficult to reach. This software is just one example of the advanced technology agencies use to improve the likelihood of recovering debts. Additionally, they are wellversed in the legalities of debt collection, ensuring that all efforts to collect are compliant with relevant laws and regulations. By doing so, they not only increase the chances of debt recovery but also help maintain the creditor's reputation by employing ethical collection practices.

Third-party collection is a vital process where specialized agencies step in to recover debts on behalf of creditors. These agencies are adept at navigating the complexities of debt recovery, ensuring that creditors can focus on their core business activities. By engaging a third-party agency, creditors can avoid the time-consuming and often challenging task of chasing down unpaid debts themselves.

Cortiva Solutions stands out in this field by initiating early contact with debtors, which statistically increases the likelihood of debt resolution. This proactive approach not only expedites the collection process but also prompts debtors to reflect on their obligations, often leading to quicker settlements.

Moreover, Cortiva Solutions employs a meticulous data cleansing process to identify and exclude non-viable accounts, such as those of deceased or bankrupt individuals, from the collection efforts. This not only streamlines the process but also ensures that resources are not wasted on unrecoverable debts. By eliminating charges for undeliverable mail, bankruptcy, or deceased accounts, Cortiva Solutions prioritizes efficient and cost-effective debt recovery, providing a win-win solution for both creditors and debtors. This strategic approach to debt collection underscores the importance of choosing a partner like Cortiva Solutions, which is dedicated to maximizing recovery while minimizing unnecessary expenditures and complications.

Commercial Collection Services

Elevate your business's financial control with our premier Commercial Collection Services. Experience the peace of mind that comes from knowing your invoices and overdue notices will command the attention they deserve. Our involvement signals a new level of seriousness that prompts prompt payment, safeguarding your cash flow and maintaining the integrity of your transactions. Partner with us and transform your receivables management into a streamlined, more efficient process. Click 'More Info' to discover how our expert team can optimize your financial operations and boost your bottom line. Let's ensure your business thrives with the financial respect it commands

CONTINGENCY FEE BASIS

By partnering with Cortiva Solutions, we are proud to say we are compensated based solely on our success. We operate strictly on a contingency fee basis, which means that we are not compensated solely for the work we perform. Fees are charged only upon receipt of payment. In the event that we recommend that our client take legal action on a particular account. We will inform you of any and all costs involved with transferring your account to one of our experienced network collection attorneys and you will be able to decide whether to proceed. There is never any hidden fee or charge.

Cortiva Solutions stands out in the realm of commercial debt recovery. Our unique no-complaint policy underscores our commitment to client satisfaction. We understand the importance of balancing cash flow and operational costs with the preservation of valuable business relationships. Our team excels at recovering debts while upholding the integrity of customer connections, which is vital for any leading debt collection agency. Recognizing the human element in every business transaction, we approach debt recovery with respect and dignity, enhancing both your recovery rates and your company's esteemed reputation.

Our strategy as a commercial collection agency includes:

• No unethical or aggressive collection tactics
• Trained, licensed debt recovery professionals (10+ years experience)
• Skip-tracing department run by a licensed private investigator
• A no-complaint policy.
• Long-term, friendly, and genuinely helpful staff
• Skip tracing services.
• Nationwide Network of Collection Attorneys

At Cortiva Solutions, our goal is to deliver tailor-made services that align perfectly with your unique requirements. Our diverse portfolio of offerings ensures that you receive precisely what you need. Excellence in customer service isn't just a goal—it's our promise to you. Safeguard your brand and finances with Cortiva Solutions. Our seasoned team of commercial collection experts is dedicated to preserving your valuable business relationships while securing the recovery of your well-deserved revenue. Whether you see us as an extension of your own team or as an independent third-party agency, the choice remains yours.

Looking for a reliable partner to streamline your B2B collections? Look no further! Cortiva Solutions offers unparalleled expertise in business-to-business collections, ensuring your operations run smoothly and efficiently. Don't let outstanding debts slow down your business growth. Choose Cortiva Solutions and experience the peace of mind that comes with having a trusted partner on your side. Act now and take the first step towards financial stability!

Small to Midsize Business

For small to midsize enterprises, the impact of unpaid invoices can be significantly more detrimental than for larger corporations. Such financial setbacks can disrupt cash flow, accumulate debt, and in severe cases, lead to business closure. Therefore, establishing a robust accounts receivable strategy is crucial to mitigate these risks and ensure timely payments. Should you encounter non-paying customers, partnering with Cortiva Solutions offers the assurance of aligning with a company adept at navigating these challenges.

Effective receivables management is vital to sustain a healthy business. When invoices exceed 30 days without payment, the financial stability of your organization is compromised. Your primary goal is profitability, not inadvertently providing interest-free loans to other businesses. While overdue accounts can strain your operations, they shouldn't halt your progress. There's no justification for absorbing such losses when practical solutions are accessible. Cortiva Solutions stands ready to assist, ensuring you recover the revenue you rightfully earned, regardless of whether your receivables are delayed or defaulted. Let us demonstrate why Cortiva Solutions is the key to safeguarding your financial interests.

CONSUMER / RETAIL COLLECTION SERVICES

Cortiva Solutions specializes in the comprehensive management of consumer receivables and the provision of nuanced consumer credit services. This includes a broad spectrum of credit-related services, from utilities and financial offerings to telecommunications and insurance. Consumer credit can manifest in various forms, such as mortgages, auto financing, credit cards, personal and student loans, as well as retail financing.

These services facilitate individual transactions, where products or services are exchanged for payment, distinguishing them from business-oriented transactions. Consumer debt, as legally defined, encompasses obligations undertaken by individuals for personal, family, or household reasons.

Our dedication at Cortiva Solutions is unwavering when it comes to compliance with the Fair Debt Collection Practices Act (FDCPA), ensuring our practices are not only stringent but also equitable, fostering effective management of consumer collections. This commitment positions Cortiva Solutions as a leader in the field, providing reliable and ethical management of receivables that consumers and businesses can trust.

Payment Plan Services

Payment Plan Benefits

Our dedicated team is at your service.

Dealing with debt in collections is more frequent than many realize. Every month, our seasoned professionals assist thousands in navigating and settling their financial responsibilities. We are committed to transforming the often overwhelming experience of debt collection into a manageable and positive journey.

Flexible Payment Solutions

Discover the ease of managing your financial obligations with our adaptable payment schedules. Tailored to fit your unique situation, our plans offer the freedom to select the frequency, amount, and timing of your payments, ensuring a comfortable path to settling your debts. Our dedicated customer service team stands ready to assist with any inquiries or concerns, ensuring a smooth and supportive experience. Reach out to us now to embark on your journey to resolve your financial obligations stress free.

Our mission is to empower your clients to take charge of their financial obligation with assurance. Recognizing the daunting nature of debt, we empathize with the distinct challenges they are facing. We also acknowledge their aspirations for the future. Our team is dedicated to supporting your customers through any difficulties, ensuring they are well-informed every step of the way. Moreover, we offer a wealth of educational resources to enhance their understanding of debt management and credit literacy.

COMMERCIAL LEGAL FORWARDING SERVICE

At times, despite diligent collection efforts, the desired resolution remains elusive. This necessitates a decisive next step, often culminating in litigation to uphold our clients' interests. At Cortiva Solutions, we are committed to delivering unparalleled advocacy. We collaborate with an extensive network of esteemed collection attorneys across the nation, ensuring that our clients receive top-tier legal representation. Our partnership with these legal professionals is a testament to our dedication to achieving the best possible outcomes for our clients.

As a result, our clients can enjoy legal representation without the stress associated with it. Upon the client's written approval, Cortiva Solutions will act as your liaison between you and the attorney from the outset. Additionally, we selected a network of attorneys who are contracted to work on a contingency fee basis to assist you

To initiate legal proceedings, certain prerequisites must be met. Firstly, it is essential that neither the unsecured creditor nor their guarantor has filed for bankruptcy. Secondly, a complete and readable set of documents supporting the claim must be submitted. Additionally, the contract with the debtor must include a personal guarantee, or the debtor should be an actively operating company. Furthermore, the outstanding principal amount must be at least $5,000.00. We offer specialized commercial legal forwarding services tailored to optimize the recovery of your over dueaccounts

BAD CHECK / NSF RECOVERY SERVICES

Dealing with bounced checks can indeed be a significant challenge for businesses. However, with the right approach, recovery of funds from NSF (Non-Sufficient Funds) checks can be streamlined. When faced with NSF checks, it's crucial to act swiftly and efficiently.

Partnering with a dedicated recovery service like Cortiva Solutions can alleviate the stress and burden of pursuing these payments on your own. With expertise in debt recovery, Cortiva Solutions can offer a proactive and professional approach to reclaiming the owed funds, often with a higher success rate than individual collection efforts.

By entrusting this task to specialists, business owners can focus on their core operations, secure in the knowledge that their financial interests are being actively protected and pursued.

OUR CHECK RECOVERY SOLUTIONS

• Automated customer notifications and real-time reporting are just some of the features of our Check Recovery Solutions. Our solutions are designed to streamline the collection process and provide a comprehensive view of customer accounts.
• There are no upfront fees! If we do not collect, we do not get paid.
• Providing legal services. By utilizing our Network of Collection Attorneys across the nation, we can outsource the collection process.
• Collections from consumers, businesses, and retail outlets. No matter whether you received a bad check personally or for your business or organization, we can assist you.
• Whether it is one check or 1000 checks, Cortiva Solutions is your choice. Our team has the expertise to help you recover your Bad Check(s) quickly and easily.
• Skip tracing services.
• Bad checks are reported to the National Credit Bureau.

JUDGMENT ENFORCEMENT SERVICES

Cortiva Solutions empowers you to transform judgments from mere declarations of debt into tangible results. Our robust nationwide network of seasoned collection attorneys specializes in turning the complex, often daunting task of judgment enforcement into a streamlined, stress-free process for our clients. These legal professionals are adept at navigating the intricacies of debt collection, ensuring that every aspect of enforcement is meticulously handled on your behalf.

The journey from judgment to collection is fraught with challenges, requiring more than just a legal decree—it demands a strategic, persistent approach backed by expertise and resources. That's where Cortiva Solutions shines, serving as a steadfast ally to our clients. We bridge the gap between you and our legal experts, coordinating efforts to enforce judgments and recover the funds you're rightfully owed, all on a contingency basis.

Our track record speaks volumes: a multitude of judgments litigated, enforced, and funds recovered, all contributing to the financial victories of our clients. The steps our nationwide network of attorneys take are calculated and precise, designed to maximize recovery and minimize your involvement, allowing you to focus on your core business while we champion your cause. With Cortiva Solutions, rest assured that your judgment enforcement is in capable hands, turning the promise of payment into reality.